Data Deletion Request

How to Delete Your Account

In accordance with Google Play developer policies and to ensure proper security, users of the Sanbo application can request complete deletion of their account and all associated personal data at any time.

1. Contact Your Dojo Sensie: Get in touch directly with your Dojo Instructor (Sensie) via any standard communication medium (e.g., in person, via phone call, WhatsApp, SMS, or email).
2. Confirm Deletion: The Sensie will verify your request and submit a database purge command using their administrative permissions.
3. Processing Period: Once the request is approved and submitted, all data is permanently and irrevocably deleted from our database within 30 days.

Data Scope & Retention

When your account is deleted, the following rules apply to your personal data:

• Deleted Information: All personal data including profiles, full names, email addresses, mobile numbers, age, date of birth, emergency contact details, blood group, allergies, medications, and training/attendance history will be permanently erased.
• No Data Retained: We do not retain any of your data, backups, or records. Once the deletion is processed, all data is completely and permanently removed from Google Cloud, Firebase Firestore, and Firebase Storage.
• No Recovery: Once deletion is completed, this action is final and the account and training history cannot be recovered.